Skip to content

Refund policy

You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.

Exercise of the right of withdrawal

To exercise your right of revocation, you must contact us at the following address

Dirk Stein

Burnitzstrasse 58

60596 Frankfurt

Mobile: 0170 7788264


by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You can use the enclosed model withdrawal form for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

To be eligible for return, your item must be unused and in the same condition in which you received it. The item must also be in its original packaging.

Furthermore, the following items cannot be returned:
* Gift vouchers

To complete your return, we require a receipt or proof of purchase.
Please do not return the purchased items to the manufacturer.

Once we have received and checked your return, we will send you an email to let you know that we have received the item you have returned. We will also inform you of the approval or rejection of your refund.
If your refund has been approved, it will be processed. If you cancel the contract, we must refund any payments we have received from you immediately and no later than fourteen days from the day we receive notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days.

We may refuse repayment until we have received the goods back.

Late or missing refunds

If you have not yet received a refund, first check your bank account again.
Then contact your credit card company. It may take some time for your refund to be credited.
Next, contact your bank. There is often a processing time before a refund is posted to your account.
If you have done all this and still haven't received a refund, please contact us at

Offer items

Refunds can only be made on regular priced items, unfortunately offer items are excluded from refunds.


Exchanges will only be granted for defective or damaged items. If you would like to exchange an item for the same item, please email us at and send the item to: Burnitzstrasse 58, Frankfurt, Hesse, 60596, Germany.


To return your product, send the product to: Burnitzstrasse 58, Frankfurt, Hesse, 60596, Germany.

You must pay the shipping costs for returning your item yourself. Shipping costs are not refundable. If you receive a refund, the shipping costs for the return will be deducted from your refund.

The time it takes for the exchanged item to reach you may vary depending on the country in which you reside.

We recommend using a shipping service with tracking and purchasing shipping insurance for products with a value greater than €50.00. We cannot guarantee that we will receive the item you have returned.

Sample cancellation form

If you wish to cancel the contract, you can use the following form. You can copy this and paste it into an email or other document and send it to us. Please fill it in:

Declaration of revocation


Dirk Stein
Burnitzstrasse 58

60596 Frankfurt

Mobile: 0170 7788264


I/we hereby revoke the contract concluded by me/us for the purchase of the following goods / the provision of the following service:

(Please describe the goods here, indicate order number and price if applicable).

The aforementioned goods were ordered on (date):

Delivered on (date):

Your data

First name:


Date (of revocation):

Customer signature (only in case of written revocation)